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Activation Problem
Posted: Wed May 08, 2019 12:18 pm
by samidha
Hi when i try to activate my safesquid subscription it gives me an error :
Uploaded File Failed to Save at given path : /usr/local/safesquid/security/
How do i fix?
Re: Activation Problem
Posted: Thu May 09, 2019 10:16 am
by samidha
Root Causes :
1. When SafeSquid server unable to contact SafeSquid Subscription server you an activation issue.
2. The file(activation_key) was not uploaded correctly.
3. The file name you uploaded is other than actiavtion_key
4. After uploading the activation_key, page is showing proxy server refusing connections (SafeSquid service restart was not done properly)
Troubleshooting :
Check for activation_key file on the SafeSquid server.
Run the below command : ls -lrt /usr/local/safesquid/security/
and check for the file :
activation_key
activation_key.updates.backup
activation_key.updates
If the file was not found, then upload your activation key again and click on restart
Note : Restart SafeSquid service from SafeSquid Interface will work, only if the monit service configured properly on SafeSquid server.
Otherwise, you can directly restart the SafeSquid service from LINUX box by using below commands
/etc/init.d/safesquid stop
/etc/init.d/safesquid start