Problem with Upload Websites files from Categorize Web-Sites

[samidha]

I Uploaded a new file with few our company websites.
Then I added to specific category, but when I search my company website from "Search for category" option from SafeSquid Web GUI.
I did not find that websites in the respective category.

[samidha]

Hello mam, The file containing websites was not uploaded correctly. You please upload it again. You can verify it from SafeSquid native logs.
Run command : tail -F /var/log/safesquid/native/safesquid.log

[samidha]

Hello mam, please Verify the status of Categorization Engine from Statistic page of SafeSquid Interface.
SafeSquid Web GUI > Reports > Statistics

Categorization Engine
Status : Not Loaded

If Categorization Engine loaded successfully, showing below status:
Categorization Engine
Status : Loaded successfully
Last Updated : 2019 05 11 14:49:48

And your problem get solve.

[samidha]

Troubleshooting :

Check for connection to category server from your SafeSquid server

Run below command and see below output
telnet category.safesquid.net 443
Trying 139.59.16.202...
Connected to category.safesquid.net.
Escape character is '^]'.

If the server is not reachable, you have to run below commands and try telnet again
rndc flush
/etc/init.d/bind9 restart