Does Refinitiv Messenger Application work through SafeSquid SWG ?

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United States of America chinna
Posts: 8
Joined: Thu Jul 18, 2019 8:37 am

Does Refinitiv Messenger Application work through SafeSquid SWG ?

Post by chinna » Tue Mar 23, 2021 2:36 pm

The Refinitiv Messenger chat application will work through SafeSquid or not?
Will you guide me so that i can solve my issue and start working.
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India umashankar
Posts: 13
Joined: Wed Apr 24, 2019 7:18 am

Re: Does Refinitiv Messenger Application work through SafeSquid SWG ?

Post by umashankar » Tue Mar 23, 2021 3:08 pm

It Does work by making few changes in SafeSquid policies.
Refinitiv Messenger need to be bypassed from Authentication and HTTPS Inspection to work properly without any interruption.

You can observe below some of the logs of Refinitiv Messenger application.

Code: Select all

"16160588087204941314TxHV"      "72049413"      "1"     "18/Mar/2021:14:43:28"  "0"     "407"   "0"     "0"     "0"     "FALSE" "192.168.51.44" "-"     "CONNECT"   "connect://redirector.gvt1.com:443/"    "-"     "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) RefinitivWorkspace/1.3.0 Chrome/85.0.4183.121 Electron/10.1.5-RFV.1 Safari/537.36"        "-"     "access-restrictions"   "Proxy Authentication Required" "192.9.211.6:8080" "   TCP_DENIED"     "DIRECT"        "safesquid"     "redirector.gvt1.com"   "gvt1.com"      "-"     "-"     "0"     "REMOTE TIME"   "-"     "Unidentified Web2.0   ,Generic Mozilla Browser,Internet Browser"      "Unidentified Web2.0,Generic Mozilla Browser,Internet Browser"  "computersandsoftware"  ""      "-"     "-""   READ ONLY"
"16160588087204941414TxHV"      "72049414"      "1"     "18/Mar/2021:14:43:28"  "1"     "403"   "0"     "0"     "0"     "FALSE" "192.168.51.44" "-"     "CONNECT"   "connect://redirector.gvt1.com:443/"    "-"     "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) RefinitivWorkspace/1.3.0 Chrome/85.0.4183.121 Electron/10.1.5-RFV.1 Safari/537.36"        "-"     "access-restrictions"   "Invalid SSO Auth"      "192.9.211.6:8080"      "TCP   _DENIED"        "DIRECT"        "safesquid"     "redirector.gvt1.com"   "gvt1.com"      "-"     "-"     "0"     "REMOTE TIME"   "-"     "Unidentified Web2.0   ,Generic Mozilla Browser,Internet Browser"      "Unidentified Web2.0,Generic Mozilla Browser,Internet Browser"  "computersandsoftware"  ""      "-"     "-""   READ ONLY"

"16160588277205070514TxHV"      "72050705"      "1"     "18/Mar/2021:14:43:47"  "7"     "407"   "0"     "0"     "0"     "FALSE" "192.168.51.44" "-"     "CONNECT"   "connect://sts.identity.ciam.refinitiv.net:443/"        "-"     "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Electron/10.1.5-RFV.1 Safari/537.36 TR-Electron/1.13.283 TR-EikonLight/1.13.413 P-Eikon5/1.13.413 RFV-Electron/1.13.283 RFV-Electron/1.13.283 RFV-Electron/1.13.283 RFV-Workspace/1.13.413"      "-"     "access-restrictions"   "Proxy Authentication Required" "192.9.211.6:8080"      "TCP_DENIED"   "DIRECT"        "safesquid"     "sts.identity.ciam.refinitiv.net"       "refinitiv.net" "-"     "-"     "0"     "REMOTE TIME"   "-"     "Unidentified Web2.0   ,Generic Mozilla Browser,Internet Browser"      "Unidentified Web2.0,Generic Mozilla Browser,Internet Browser"  "COOKIE ALLOW"  ""      "-"     "-"     "BYP   ASS ELEVATED PRIVACY,LOGIN ALLOWED"
"16160588277205070714TxHV"      "72050707"      "1"     "18/Mar/2021:14:43:47"  "8"     "403"   "0"     "0"     "0"     "FALSE" "192.168.51.44" "-"     "CONNECT"   "connect://sts.identity.ciam.refinitiv.net:443/"        "-"     "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Electron/10.1.5-RFV.1 Safari/537.36 TR-Electron/1.13.283 TR-EikonLight/1.13.413 P-Eikon5/1.13.413 RFV-Electron/1.13.283 RFV-Electron/1.13.283 RFV-Electron/1.13.283 RFV-Workspace/1.13.413"      "-"     "access-restrictions"   "Invalid SSO Auth"      "192.9.211.6:8080"      "TCP_DENIED"    "DIRECT"    "safesquid"     "sts.identity.ciam.refinitiv.net"       "refinitiv.net" "-"     "-"     "0"     "REMOTE TIME"   "-"     "Unidentified Web2.0,Generic    Mozilla Browser,Internet Browser"      "Unidentified Web2.0,Generic Mozilla Browser,Internet Browser"  "COOKIE ALLOW"  ""      "-"     "-"     "BYPASS ELEVATED PRIVACY,LOGIN ALLOWED"

"16160591467207998514TxHV"      "72079985"      "1"     "18/Mar/2021:14:49:07"  "870"   "407"   "0"     "0"     "0"     "FALSE" "192.168.51.44" "-"     "CONNECT"   "connect://apac1-gateway.platform.refinitiv.com:443/"   "-"     "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Electron/10.1.5-RFV.1 Safari/537.36 TR-Electron/1.13.283 TR-EikonLight/1.13.413 P-Eikon5/1.13.413 RFV-Electron/1.13.283 RFV-Electron/1.13.283 RFV-Workspace/1.13.413"    "-"     "access-restrictions"   "Proxy Authentication Required" "192.9.211.6:8080"      "TCP_DENIED"    "DIRECT"        "safesquid" "apac1-gateway.platform.refinitiv.com"  "refinitiv.com" "-"     "-"     "0"     "REMOTE TIME"   "-"     "Unidentified Web2.0,Generic Mozilla Browser   ,Internet Browser"      "Unidentified Web2.0,Generic Mozilla Browser,Internet Browser"  "computersandsoftware"  ""      "-"     "-"     "READ ONLY"
"16160591477208012714TxHV"      "72080127"      "1"     "18/Mar/2021:14:49:07"  "5"     "403"   "0"     "0"     "0"     "FALSE" "192.168.51.44" "-"     "CONNECT"   "connect://apac1-gateway.platform.refinitiv.com:443/"   "-"     "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Electron/10.1.5-RFV.1 Safari/537.36 TR-Electron/1.13.283 TR-EikonLight/1.13.413 P-Eikon5/1.13.413 RFV-Electron/1.13.283 RFV-Electron/1.13.283 RFV-Workspace/1.13.413"    "-"     "access-restrictions"   "Invalid SSO Auth"      "192.9.211.6:8080"      "TCP_DENIED"    "DIRECT"        "safesquid""   apac1-gateway.platform.refinitiv.com"   "refinitiv.com" "-"     "-"     "0"     "REMOTE TIME"   "-"     "Unidentified Web2.0,Generic Mozilla Browser,Interne   t Browser"      "Unidentified Web2.0,Generic Mozilla Browser,Internet Browser"  "computersandsoftware"  ""      "-"     "-"     "READ ONLY"
There were many domains provided by Refinitiv Messenger application team's document. All those domains cannot be allowed as per the policy.
So by observing the logs we have created a policy based on User Agent: RefinitivWorkspace, RFV-Workspace to be bypassed.

You can add a policy in Request Profiles and link it with Access Profiles to allow.
Request Profiles
RFV1.png
Added Refinitiv Messenger User Agent in Request Profiles.
RFV1.png (29.86 KiB) Viewed 1645 times
Access Profiles
RFV2.png
Linked Refinitiv Messenger Request Profiles with Access Profiles.
RFV2.png (45.86 KiB) Viewed 1645 times
By adding the above policy, Refinitiv Messenger Application will work.
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