I received an unexpected error from one of our client.
They faced an problem in IBM site.
The client reported a problem faced while trying to access an “IBM LINK”
LINK: https://myibm.ibm.com/ela?t=eyJhbGciOiJ ... 6dZAEzAhOc
SnapShot:
- blockOnIBMsiteDueToWrongContentLengthIdentification.png (113.94 KiB) Viewed 1788 times
As per the SafeSquid Block Template, it reports that the website respective link was blocked because it will download a content more than 500MB.
Troubleshooting Analysis (RCA):
SafeSquid Version Used: safesquid-2020.0131.1457.3-swg-standard
I did some dig around the problem and found that the IBM Server reponded with “500 Internat Server Error” for this link and the Response Headers with No Content-Length or Transfer-Encoding Provided.
SafeSquid Wrongly Matched for Response Types having Content-Length Minimum Set to 100MB & 500MB
[NOTE: Please Update if any Wrong Response Type Creation is done by Me.]
The Response Type Snapshot are added below:
- ibmsiteLinkwrongIdresponseconfig.png (93.16 KiB) Viewed 1787 times
Below Policy Changes were Made:
I.e An Exception was added to the SafeSquid-SWG Configuration to overcome these Wrong Content Length Identification
This website was a very important requirement of the client as they have students who access study materials in this website.
Added a Request-Type to Identify ibm & subdomains of ibm
- exceptionmadeforibmforcontentlengthproblem.png (42.71 KiB) Viewed 1787 times
