I’m trying to install SafeSquid in my virtual machine using SafeSquid.iso.
I have followed the steps shown in the document, however I’m getting below mentioned error.
Please guide me on how can I resolve the given issue
I see you’ve encountered an issue during the SafeSquid installation. It’s important to ensure that each step has been followed correctly. Can you confirm if you’ve verified that all the steps you’ve taken so far are correct?
Additionally, I recommend checking the installation steps again in a methodical and professional manner. Sometimes, a second look can reveal details that might have been missed during the initial attempt. You can find the official installation documentation at this link: SafeSquid Installation Guide Expert Installation - Secure Web Gateway
If you encounter any specific problems or have questions while reviewing the steps, feel free to reach out for assistance. We’re here to help you get through the installation process smoothly.
I’m following the standard installation procedure for installing of SafeSquid, I’m not familiar with expert installation.
I have done the installation multiple times, however I get stuck at the same place, how can I solve this problem, Its very urgent for me to complete the installation ASAP.
I’m sorry to hear that you’re facing issues with the SafeSquid installation. To better assist you, we’ll need to gather some more information about the problem you’re encountering. Please follow the steps below to obtain and share the installation logs:
- Press ‘Alt+4’ during the installation process to access the logs.
- Once the logs are displayed, please take a screenshot .
-
Please send me the screenshot or the details from the logs so that I can better understand the issue you’re facing.
-
Additionally, press ‘Alt+2’ to access the command line during the installation. From there, you can use the ‘ping’ and ‘wget’ commands to check your internet connectivity. Run the following commands:To check internet connectivity with To
check internet connectivity with ‘ping’:ping google.com
To access Google’s homepage using ‘wget’:
wget --spider http://www.google.com
Please send us the results of these commands and the output so that we can assess your internet connectivity.
This will help us pinpoint the exact problem and provide a solution as quickly as possible. Your prompt assistance in this matter is greatly appreciated, and we’ll work to get this resolved as soon as possible.
and we’ll work to get this resolved as soon as possible.
Below is the screen shot of ctrl + alt + F4
and the output of the command you requested.
It is saying that it is unable to resolve www.google.com
To determine if DNS resolution is causing your network issue, you can perform a simple test. Please follow these steps:
-
Alt+2’ to access the command line during the installation. From there, you can use the ‘ping’ commands to check your internet connectivity
-
Run the following command to ping Google’s DNS server at IP address 8.8.8.8:
ping 8.8.8.8
and send screenshot
To further diagnose the problem, please check the configuration of your DNS settings by examining the /etc/resolv.conf file. Here’s how to do it:
-
Alt+2’ to access the command line during the installation.
-
Use the
catcommand to view the contents of the/etc/resolv.conffile:cat /etc/resolv.conf -
The output will display the DNS server information configured on your system. It should look something like this:
nameserver 8.8.8.8 nameserver 8.8.4.4
The output will show the DNS server information configured on your system. It should include lines starting with “nameserver” followed by IP addresses.
Please share the contents of the /etc/resolv.conf file with us using screenshot , and let us know if it contains valid DNS server entries. This information will help us better understand your DNS configuration and assist you in resolving the connectivity issue.
Thank you for sharing your /etc/resolv.conf file.
The network connectivity issue may be related to your local network, firewall settings, or other internal factors. We recommend checking your local network environment and configurations to resolve the issue.
Actually it was my firewall which was blocking the DNS queries, so we have a new VLAN created for the proxy server and the firewall rule was just to allow ports 80 and 443.
We allowed ports 53 and now the install has finished, Thanks!!